Delivery and Returns
Please allow 3-5 working days for orders to be delivered within the UK.
For all international orders we aim to deliver within 14 days.
All orders will be sent via Royal Mail Tracked and Signed.
One gift box per order.
Delivery Prices:
United Kingdom: Free
Europe: £7.00
Rest Of The World: £12.00
Please be aware custom charges may be applied to international orders.
Unfortunately, Mood Couture has no control over this and we do not offer refunds should you choose not to pay the custom charge, or offer any kind of reimbursement for the charge.
Returns:
We hope you love your order, but should it not be the perfect fit for you, you have 14 days to return your order. Please email customerservice@moodcouture.co.uk with your order number to arrange a return.
Please ensure the following criteria is met:
- The item has not been worn, soiled, washed or damaged. Please note, due to hygiene reasons we are unable to accept returns or exchanges on lingerie.
- The item is returned with original packaging and all labels and tags must be attached.
We are unable to offer a postage refund for returns, therefore you will need to return the items to us at your own cost. As postage is non-refundable, a refund will be issued for the cost of the item only. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund for returns that fail to arrive with us and where no proof of postage/tracking is available.
By purchasing from Mood Couture you are agreeing to the above returns policy.
Faulty items:
If you think you have received a faulty item please let us know as soon as possible by emailing us at customerservice@moodcouture.co.uk.
Disclaimer:
Please note: due to the delicate nature of the feathers, shedding may occur.